Service Level Agreement (SLA)

1. Introduction

This Service Level Agreement (SLA) outlines the agreed-upon terms and conditions between Retofy Media Tech P Limited (“the Company”) and its clients regarding the provision of digital marketing, web design & development, and public relations services through the website retofymedia.online.

2. Service Scope

The Company agrees to provide the following services to clients:

• Digital Marketing Services
• Web Design & Development Services
• Public Relations Services

3. Service Levels

3.1 Digital Marketing Services:

• The Company will provide ongoing digital marketing services, including but not limited to SEO, social media management, content marketing, and PPC advertising.
• Performance metrics, such as website traffic, keyword rankings, and engagement metrics, will be monitored and reported regularly.
• The Company commits to optimizing campaigns to achieve agreed-upon performance targets and objectives.

3.2 Web Design & Development Services:

• The Company will develop and maintain websites according to client specifications, ensuring functionality, responsiveness, and user experience.
• Development timelines and milestones will be communicated to clients, with regular updates on project progress.
• The Company will provide technical support and maintenance services to ensure website performance and security.

3.3 Public Relations Services:

• The Company will manage media relations, press releases, and crisis communications to enhance brand visibility and reputation.
• Media coverage and PR campaigns will be tracked and reported to clients, with insights on reach and impact.
• The Company commits to addressing media inquiries and managing PR-related issues promptly and effectively.

4. Support and Communication

• The Company will designate a dedicated account manager to serve as the primary point of contact for clients.
• Clients can contact the Company for support and inquiries through the contact number +91-91537-58912 or email support@retorymedia.com.
• Response times for client inquiries will be within 24 hours during business days (Monday to Friday, excluding public holidays).

5. Performance Monitoring and Reporting

• The Company will provide regular performance reports to clients, detailing key metrics, achievements, and areas for improvement.
• Performance reviews and strategy discussions will be scheduled periodically to align with client goals and objectives.

6. Service Availability and Downtime

• The Company will make reasonable efforts to ensure the availability of services provided through retofymedia.online.
• Any scheduled maintenance or downtime will be communicated to clients in advance, with minimal disruption to services.

7. Service Termination

• Either party may terminate services with a 30-day written notice.
• Upon termination, the Company will provide final reports and deliverables to the client.

8. Confidentiality

• The Company agrees to maintain the confidentiality of client information and proprietary data shared during the course of service provision.

9. Amendment and Review

• This SLA may be amended or updated with mutual agreement between the Company and the client.
• The SLA will be reviewed periodically to ensure alignment with business objectives and service quality standards.

10. Governing Law

• This SLA shall be governed by and construed in accordance with the laws of India.

11. Acceptance

• By engaging with the Company’s services through retofymedia.online, clients acknowledge their acceptance of this SLA.

This Service Level Agreement is effective upon acceptance and shall remain in force until termination by either party.